CWWPP
  • Home
  • About Us
    • Who are we?
    • Mission and Vision
    • The Region
    • Profile of Psychological Trauma
    • History
    • Partners
    • Get Involved
    • Reports >
      • Monthly Reports
      • Annual and Semi-Annual Reports
  • Our Work
    • Philosophy
    • Social Inclusion
    • Community-based Training
    • Groups with which We Work
    • Peer Counseling and Self-Help Groups
    • Education >
      • Onsite Education
      • Online Education
      • "Blended" Education in Croatia and Other Regions
      • How You Can Request a Course or Counseling
      • Internships, The Summer Program, and Other Possibilities for Students
    • Supervision
    • Work with people
    • Sensitization
    • The Migrant Project
  • PET (Pragmatic Empowerment Training)
    • Pragmatic Empowerment Training (PET)
    • Course 1-The Caregiver-Client Relationship >
      • 1 Introduction >
        • 1 Introduction to the PET
        • 2 The CWWPP >
          • Introduction to the CWWPP - Comments
        • 3 PET
        • 4 Facilitation
        • 5 Additional Remarks on the Course >
          • Inventarization
      • 2 The Caregiver-Client Relationship >
        • 1 Introduction and the Caregiver Client Relationship as the Basis of Everything
        • 2 Some First Principles >
          • Taking an Interest In and Concentrating on the Client
          • Taking An Attitude of Humanity and Compassion
          • Listening and Responding to the Total Person
        • 3 Some Points About Language and Getting to Know the Client >
          • Activities - Using Language That the Person Can Understand
          • Activities - Taking the Time and Getting As Much Information as Possible
          • Activities - Feelings
          • Activities - Motives
          • Activities - Interests
          • Activities - Content and Its Interpretation
          • Activities - Assumptions
          • Activities - Prejudices
          • Activities - Expectations
          • Activities - Generalizations
          • Activities -Final Remarks
        • 4 Creating the Right Atmosphere >
          • Activities - The Physical Environment
          • Activities - Formality
          • The Theme of the Session
          • Activities - The Presence of Other People in the Session
          • Activities - The Pressure on the Caregiver and the Client
          • Activities - Final Activities
        • 5 Persistence Patience Insistence Discipline >
          • Activities - Persistence
          • Activities - Patience
          • Activities - Insistence
          • Activities - Discipline
          • Activities - Final Comments
        • 6 Identification and Maintaining Self-Identity >
          • Activities - Identification of the Caregiver with the Client and of the Client with the Caregiver
          • Activities - Maintaining Your Own Identity
          • Activities - Final Comments
          • Education
        • 7 Tolerance and Individualization >
          • Activities - Tolerance and Taking a Non-Judgmental Approach
          • Activities - Individualization
          • Activities - Final Comments
        • 8 Responsibility, Control, and Giving Permission >
          • Activities - Getting the Client to Take Control of His or Her Own Life
          • Activities - Giving the Client Control
          • Activities - Giving the Client Permission
          • Activities - Final comments
        • 9 Giving Time and Space; Listening vs. Preaching >
          • Activities - Giving Time and Space
          • Activities - Listening vs. Preaching
          • Activities - Final Remarks
        • 10 Gaining and Maintaining Trust >
          • Activities - Honesty
          • Activities- Openness
          • Activities - Directness
          • Activities - Keeping Promises
          • Activities - Humanity
          • Activities - Final Activities
          • Activities - Final Remarks
        • 11 Ethics >
          • Activities - Do No Harm
          • Activities - Privacy
          • Activities - The Relationship Between the Caregiver and the Client Outside of the Caregiving Situation
          • Activities - Professionalism
          • Activities - Payment and Gifts
          • Activities - Conventions and Codes
          • Activities - Final Activities
          • Activities - Final Remarks
        • 12 Preparation, Flexibility, and Adaptation >
          • Activities - Preparation
          • Activities - Flexibility and Adaptation
          • Activities - Final Remarks
        • 13 Religion, Belief, and Hope >
          • Activities - The Role of Belief and Religion
          • Activities - Hope
          • Activities - Final Remarks
        • 14 Time and Closeness Revisited >
          • Activities - Time
          • Activities - Closeness
          • Activities - Final Remarks
        • 15 Final Remarks and Activities for this Section >
          • Activities - Final Activities
      • 3 Self-Care >
        • 1 Introduction to this Section >
          • Activities - Introduction
        • 2 Limits >
          • Activities - Time
          • Activities - Physical and Emotional Energy
          • Activities - Acceptance of What We Can and Cannot Do
          • Activities - Final Remarks
        • 3 Burnout >
          • Activities - Introduction and Definition of Burnout
          • Activities - The Causes of Burnout
          • Activities - Symptoms and Signs of Burnout
          • Activities - Dealing with Burnout
          • Activities - Prevention of Burnout
          • Activities - Final Remarks
        • 4 Self-Reflection and Self-Criticism >
          • Activity - Self-Reflection and Self-Criticism
        • 5 The Balance Between Professional and Private Life >
          • Activities - Th Balance Between Professional and Personal Life
        • 6 Supervision and Intervision >
          • Activities - Supervision and Intervision
        • 7 Factors Promoting and Detracting from Self-Care
        • 8 Final Remarks and Activities for this Section >
          • Activities - Factors Promoting and Detracting from Self-Care
          • Activities - Final Remarks
      • 4 Final Remarks and Activities for the Course >
        • Activities - Final Remarks for the Course
    • Miscellaneous Educational Documents
  • Library
    • Learning Materials and Course Summaries
    • Brochures and Briefing Papers
    • Conference and Scientific Papers
    • Conference Trauma and Mental Heal in Conflict and Migration >
      • Kanda
      • Young
      • Shrusti
      • Dougherty
      • Yoder-Lopez
      • Tauber
      • Sillett
      • Niconchuk
    • Osijek Seminar 7 May 2019
    • InPact Conference May 2019
    • Articles about and by CWWPP
    • Artwork By A Refugee
  • Contact Us
  • Links
  • Donate
  • Koalicija za rad sa psihotraumom i za mir Vukovar
    • O nama
    • Misija i vizija
    • Godisnja financijska i opisna izvjesca
    • Kontakt
    • Živa knjižnica
    • Aktivnosti
    • Naš rad >
      • Naša filozofija
      • Socijalna uključenost
      • Obuka u zajednici
      • Skupine s kojima radimo
      • Peer savjetovanje/Grupe za samopomoć
      • Edukacija
      • Supervizija/Intervizija
      • Senzibilizacija društva/Brošure
      • Projekt Migranti
    • Profil psihološke traume
    • PET Program >
      • Tečaj 1- Odnos pomagača i korisnika >
        • 1. Uvodni dio tečaja >
          • 1.1. Uvod
          • 1.2. O CWWPP-u i početcima PET-a
          • 1.3. Trening pragmatičnog osnaživanja (PET)
          • 1.4. Uvod u facilitiranje
          • 1.5. Završne napomene o načinu funkcioniranja tečaja
        • 2. Odnos pomagača i korisnika >
          • 2.1. Odnos kao osnova svega
          • 2.2. Osnovna načela
          • 2.3. O jeziku sporazumijevanja i o upoznavanju korisnika
          • 2.4. Stvaranje ugodaja
          • 2.5. Ustrajnost, strpljivost, upornost i disciplina
          • 2.6. Identificiranje s drugima i čuvanje vlastitog identiteta
          • 2.7. Tolerancija, ne osuđujući pristup i individualizacija
          • 2.8. Odgovornost, kontrola, davanje dozvole za izražavanje osjećaja
          • 2.9. Davanje vremena i prostora; slušanje umjesto moraliziranja
          • 2.10. Stjecanje i održavanje povjerenja
          • 2.11. Etika
          • 2.12. Priprema, fleksibilnost i prilagodba
          • 2.13. Vjera, religija i nada
          • 2.14. Ponovimo: Vremenska posvećenost i prisnost s korisnikom
          • 2.15. Završne napomene i aktivnosti
        • 3. Self-Care >
          • 3.1. Uvod
          • 3.2. Ograničenja
          • 3.3. Burnout
          • 3.4. Samopromatranje i samokritika
          • 3.5. Ravnoteža između poslovnog i privatnog života
          • 3.6. Supervizija i intervizija
          • 3.7. Čimbenici i aktivnosti koji potiču ili ometaju Self-care
          • 3.8. Završne napomene i aktivnosti za ovo poglavlje
        • 4. Završne napomene i aktivnosti za ovaj tečaj
    • Donirajte
  • Podcast

Guide for Visitors to the CWWPP
Revised May 2016


Picture
Dear (Potential) Visitor,
​
First, please forgive the impersonality of this letter.  However, we find ourselves with quite a number of guests who wish the same things, and such a letter saves us time and energy.
 
To begin, we are faced with something of a dilemma.  We are a small organization with limited staff and resources on the one hand and, on the other, wish to assist you as much as we can.  We have thus established the following guidelines.

  •  If you have not done so already, please send us a summary of your work, that is, the proposal for your thesis or paper, or whatever else you wish to do with us.  This also should be done, even if you wish to visit us for a short time and don’t want to write a thesis or paper and/or if you wish other types of cooperation with us.  This should be approximately two pages long.  Please send this to us at cwwppsummer@gmail.com.
  • Please send us a summary of what you wish us to do or to arrange.  In this, please be as exact as possible.  While we are willing to arrange accommodation, interviews, etc., we must know what you want and must have the lead time to do it properly.  We understand that this is difficult for you, as many people here do not speak your language.  We ask you not to change this, as it puts us at a disadvantage and creates more work for us.
  • If you wish to work with us on a longer project, that project must be approved by us on ethical and methodological grounds and on follow-up.  Please send us as many details as possible.  We then will come back with further questions.
  • Please note that you and/or your organization are responsible for all expenses of your visit unless otherwise agreed in writing at least two weeks before you come.  This also includes people coming to give lectures and workshops and for consultations, for which we are grateful, but for which we do not have the funds to pay.  As mentioned, the only exceptions to this are those agreed by contract.
  • The available accommodation in Vukovar is as follows:
    • a guest house costing approximately 200 Croatian Kuna (HRK), including breakfast.  This is clean and pleasant, though not luxurious, and the people are friendly.  It is approximately 500 meters from our offices.  Most people who come stay there.
    • a guest house in the middle of town costing approximately 240 HRK including breakfast.  This is on the Danube.
    • a luxury (four-star) hotel in the middle of town.
    • Unfortunately, we cannot accommodate you at CWWPP Headquarters nor can we pay for your accommodation.  This also applies to colleagues and friends of the organization.
  • Please note that this region is a difficult one for vegetarians and particularly for vegans.  People here do not understand these points of view, which are difficult to accommodate.  This has become a little easier in the course of years.  You MUST let us know in advance.  Please note that we do not have cooking facilities.
  • Please note that our staff cannot provide translation for you.  We will attempt to arrange translation for interviews with interviewees who do not speak English.  You are responsible for the costs, which are a minimum of 10 Euros/75 HRK per hour.  We ask you not to bargain below this price as, in our view, such bargaining amounts to exploitation of people who require these funds for their existence.  We consider it a breach of agreement with us if we find that you have exploited one of the translators whom we recommend and we will immediately cease contact with you.
  • Making appointments with other organizations and with individuals takes more time here than it does in many other places.  Please give us as much time as possible, and please understand when such appointments don’t work.  While we do our best, this is not under our control.
  • Please note that we are a small organization and do not have a great deal of staff time.  We regard students and others coming here as important, but we also have our normal work in excess.  In general, other organizations in the region are in the same position.  We thus ask that you respect their – and our – limitations on time and possibilities.  Thus, any services and time that is given are a large favor.
  • In this context, unless otherwise agreed with you, we ask you to respect our working times.  These are 9-15, Monday-Friday, excluding holidays.  Please do not ask staff – including the Head of Mission – to work outside these times.  They also have families and other personal obligations.
  • In the same context, we ask you to respect all agreements and limitations.  If we say that we cannot assist you during a certain period or can only assist you in a limited way at that point, we ask you to respect that and not to push us on it.  This only creates unpleasantness for you and us.
  • If you use our Internet services and/or connect to our internal network, you are required to have an anti-virus program with up-to-date definitions.  A member of staff will confirm this.  If you do not have such a program, you endanger our network.
  • With regard to telephoning, please use your own mobile telephone for all calls.  Calls using our telephones are allowed only under exceptional circumstances.
  • We ask you not to play music or make personal calls – telephone calls or Skype or other calls – within the hearing of anyone else.  This disturbs the working of the staff considerably.
  • If you are permitted to use the office, you may not remain later than working hours except with very specific permission, which is not often granted.  A staff member must be present in the building.
  • All use of any facilities of the organization – the use of the printer, the copier, the scanner, etc. – may be carried out only in the presence of a staff member, even if you think that you know how to use them.  Please note that you are fully responsible for any damage that you may cause. 
  • Cooking in organizational facilities is not permitted.
  • You are expected to dress appropriately.  Shorts are not permitted.  Men are expected to wear a sport shirt (jacket and tie are not required).  Women are expected to dress modestly.
  • No smoking is permitted in any organizational facility.
  • No alcohol is permitted within organizational facilities.
  • No illegal drugs are permitted anywhere on your person or in the materials that you are carrying with you.
  • You are required to have medical insurance valid in Croatia.  We do not take responsibility for your medical care.  Obviously, in emergencies, we will attempt to be of assistance.  You should note that medical care in Croatia is poor and not all articles are available.  We advise you to have a complete physical examination before you come.  Please carry sufficient medication for your stay here, and also carry copies of prescriptions, as well as an extra pair of glasses.  We strongly advise you to carry a medical history and medical records in English with you and to leave a sealed copy of these with the Head of Mission for emergency use.  Please note that we take no responsibility for the costs of your medical care.  If you require transport for medical purposes, we will attempt to arrange it.  You are responsible for any costs of such transport and for our expenses for arranging medical care, transport, examinations, etc.  We cannot advance these funds.
  • We are not responsible for any visas that you may need to obtain for Croatia, Bosnia-Herzegovina, or other countries.  We cannot provide guarantee letters.
  • As we are not a rich organization, we ask you to give us a contribution for our services to you.  In general, this is tax-deductible and we will provide you with a receipt if required.  Our guidelines are roughly 50 Euros per half day.  If you are here for a period longer than two days and/or if there are special circumstances as to why you cannot give such a contribution, please consult with us as far in advance as possible.
 
We thank you for your cooperation.
 
Yours in Peace,
The Staff of the CWWPP Vukovar Office

COPYRIGHT © cwwpp 2019

  • Home
  • About Us
    • Who are we?
    • Mission and Vision
    • The Region
    • Profile of Psychological Trauma
    • History
    • Partners
    • Get Involved
    • Reports >
      • Monthly Reports
      • Annual and Semi-Annual Reports
  • Our Work
    • Philosophy
    • Social Inclusion
    • Community-based Training
    • Groups with which We Work
    • Peer Counseling and Self-Help Groups
    • Education >
      • Onsite Education
      • Online Education
      • "Blended" Education in Croatia and Other Regions
      • How You Can Request a Course or Counseling
      • Internships, The Summer Program, and Other Possibilities for Students
    • Supervision
    • Work with people
    • Sensitization
    • The Migrant Project
  • PET (Pragmatic Empowerment Training)
    • Pragmatic Empowerment Training (PET)
    • Course 1-The Caregiver-Client Relationship >
      • 1 Introduction >
        • 1 Introduction to the PET
        • 2 The CWWPP >
          • Introduction to the CWWPP - Comments
        • 3 PET
        • 4 Facilitation
        • 5 Additional Remarks on the Course >
          • Inventarization
      • 2 The Caregiver-Client Relationship >
        • 1 Introduction and the Caregiver Client Relationship as the Basis of Everything
        • 2 Some First Principles >
          • Taking an Interest In and Concentrating on the Client
          • Taking An Attitude of Humanity and Compassion
          • Listening and Responding to the Total Person
        • 3 Some Points About Language and Getting to Know the Client >
          • Activities - Using Language That the Person Can Understand
          • Activities - Taking the Time and Getting As Much Information as Possible
          • Activities - Feelings
          • Activities - Motives
          • Activities - Interests
          • Activities - Content and Its Interpretation
          • Activities - Assumptions
          • Activities - Prejudices
          • Activities - Expectations
          • Activities - Generalizations
          • Activities -Final Remarks
        • 4 Creating the Right Atmosphere >
          • Activities - The Physical Environment
          • Activities - Formality
          • The Theme of the Session
          • Activities - The Presence of Other People in the Session
          • Activities - The Pressure on the Caregiver and the Client
          • Activities - Final Activities
        • 5 Persistence Patience Insistence Discipline >
          • Activities - Persistence
          • Activities - Patience
          • Activities - Insistence
          • Activities - Discipline
          • Activities - Final Comments
        • 6 Identification and Maintaining Self-Identity >
          • Activities - Identification of the Caregiver with the Client and of the Client with the Caregiver
          • Activities - Maintaining Your Own Identity
          • Activities - Final Comments
          • Education
        • 7 Tolerance and Individualization >
          • Activities - Tolerance and Taking a Non-Judgmental Approach
          • Activities - Individualization
          • Activities - Final Comments
        • 8 Responsibility, Control, and Giving Permission >
          • Activities - Getting the Client to Take Control of His or Her Own Life
          • Activities - Giving the Client Control
          • Activities - Giving the Client Permission
          • Activities - Final comments
        • 9 Giving Time and Space; Listening vs. Preaching >
          • Activities - Giving Time and Space
          • Activities - Listening vs. Preaching
          • Activities - Final Remarks
        • 10 Gaining and Maintaining Trust >
          • Activities - Honesty
          • Activities- Openness
          • Activities - Directness
          • Activities - Keeping Promises
          • Activities - Humanity
          • Activities - Final Activities
          • Activities - Final Remarks
        • 11 Ethics >
          • Activities - Do No Harm
          • Activities - Privacy
          • Activities - The Relationship Between the Caregiver and the Client Outside of the Caregiving Situation
          • Activities - Professionalism
          • Activities - Payment and Gifts
          • Activities - Conventions and Codes
          • Activities - Final Activities
          • Activities - Final Remarks
        • 12 Preparation, Flexibility, and Adaptation >
          • Activities - Preparation
          • Activities - Flexibility and Adaptation
          • Activities - Final Remarks
        • 13 Religion, Belief, and Hope >
          • Activities - The Role of Belief and Religion
          • Activities - Hope
          • Activities - Final Remarks
        • 14 Time and Closeness Revisited >
          • Activities - Time
          • Activities - Closeness
          • Activities - Final Remarks
        • 15 Final Remarks and Activities for this Section >
          • Activities - Final Activities
      • 3 Self-Care >
        • 1 Introduction to this Section >
          • Activities - Introduction
        • 2 Limits >
          • Activities - Time
          • Activities - Physical and Emotional Energy
          • Activities - Acceptance of What We Can and Cannot Do
          • Activities - Final Remarks
        • 3 Burnout >
          • Activities - Introduction and Definition of Burnout
          • Activities - The Causes of Burnout
          • Activities - Symptoms and Signs of Burnout
          • Activities - Dealing with Burnout
          • Activities - Prevention of Burnout
          • Activities - Final Remarks
        • 4 Self-Reflection and Self-Criticism >
          • Activity - Self-Reflection and Self-Criticism
        • 5 The Balance Between Professional and Private Life >
          • Activities - Th Balance Between Professional and Personal Life
        • 6 Supervision and Intervision >
          • Activities - Supervision and Intervision
        • 7 Factors Promoting and Detracting from Self-Care
        • 8 Final Remarks and Activities for this Section >
          • Activities - Factors Promoting and Detracting from Self-Care
          • Activities - Final Remarks
      • 4 Final Remarks and Activities for the Course >
        • Activities - Final Remarks for the Course
    • Miscellaneous Educational Documents
  • Library
    • Learning Materials and Course Summaries
    • Brochures and Briefing Papers
    • Conference and Scientific Papers
    • Conference Trauma and Mental Heal in Conflict and Migration >
      • Kanda
      • Young
      • Shrusti
      • Dougherty
      • Yoder-Lopez
      • Tauber
      • Sillett
      • Niconchuk
    • Osijek Seminar 7 May 2019
    • InPact Conference May 2019
    • Articles about and by CWWPP
    • Artwork By A Refugee
  • Contact Us
  • Links
  • Donate
  • Koalicija za rad sa psihotraumom i za mir Vukovar
    • O nama
    • Misija i vizija
    • Godisnja financijska i opisna izvjesca
    • Kontakt
    • Živa knjižnica
    • Aktivnosti
    • Naš rad >
      • Naša filozofija
      • Socijalna uključenost
      • Obuka u zajednici
      • Skupine s kojima radimo
      • Peer savjetovanje/Grupe za samopomoć
      • Edukacija
      • Supervizija/Intervizija
      • Senzibilizacija društva/Brošure
      • Projekt Migranti
    • Profil psihološke traume
    • PET Program >
      • Tečaj 1- Odnos pomagača i korisnika >
        • 1. Uvodni dio tečaja >
          • 1.1. Uvod
          • 1.2. O CWWPP-u i početcima PET-a
          • 1.3. Trening pragmatičnog osnaživanja (PET)
          • 1.4. Uvod u facilitiranje
          • 1.5. Završne napomene o načinu funkcioniranja tečaja
        • 2. Odnos pomagača i korisnika >
          • 2.1. Odnos kao osnova svega
          • 2.2. Osnovna načela
          • 2.3. O jeziku sporazumijevanja i o upoznavanju korisnika
          • 2.4. Stvaranje ugodaja
          • 2.5. Ustrajnost, strpljivost, upornost i disciplina
          • 2.6. Identificiranje s drugima i čuvanje vlastitog identiteta
          • 2.7. Tolerancija, ne osuđujući pristup i individualizacija
          • 2.8. Odgovornost, kontrola, davanje dozvole za izražavanje osjećaja
          • 2.9. Davanje vremena i prostora; slušanje umjesto moraliziranja
          • 2.10. Stjecanje i održavanje povjerenja
          • 2.11. Etika
          • 2.12. Priprema, fleksibilnost i prilagodba
          • 2.13. Vjera, religija i nada
          • 2.14. Ponovimo: Vremenska posvećenost i prisnost s korisnikom
          • 2.15. Završne napomene i aktivnosti
        • 3. Self-Care >
          • 3.1. Uvod
          • 3.2. Ograničenja
          • 3.3. Burnout
          • 3.4. Samopromatranje i samokritika
          • 3.5. Ravnoteža između poslovnog i privatnog života
          • 3.6. Supervizija i intervizija
          • 3.7. Čimbenici i aktivnosti koji potiču ili ometaju Self-care
          • 3.8. Završne napomene i aktivnosti za ovo poglavlje
        • 4. Završne napomene i aktivnosti za ovaj tečaj
    • Donirajte
  • Podcast