CWWPP
  • Home
  • About Us
    • Who are we?
    • Mission and Vision
    • The Region
    • Profile of Psychological Trauma
    • History
    • Partners
    • Get Involved
    • Reports >
      • Monthly Reports
      • Annual and Semi-Annual Reports
  • Our Work
    • Philosophy
    • Social Inclusion
    • Community-based Training
    • Groups with which We Work
    • Peer Counseling and Self-Help Groups
    • Education >
      • Onsite Education
      • Online Education
      • "Blended" Education in Croatia and Other Regions
      • How You Can Request a Course or Counseling
      • Internships, The Summer Program, and Other Possibilities for Students
    • Supervision
    • Work with people
    • Sensitization
    • The Migrant Project
  • PET (Pragmatic Empowerment Training)
    • Pragmatic Empowerment Training (PET)
    • Course 1-The Caregiver-Client Relationship >
      • 1 Introduction >
        • 1 Introduction to the PET
        • 2 The CWWPP >
          • Introduction to the CWWPP - Comments
        • 3 PET
        • 4 Facilitation
        • 5 Additional Remarks on the Course >
          • Inventarization
      • 2 The Caregiver-Client Relationship >
        • 1 Introduction and the Caregiver Client Relationship as the Basis of Everything
        • 2 Some First Principles >
          • Taking an Interest In and Concentrating on the Client
          • Taking An Attitude of Humanity and Compassion
          • Listening and Responding to the Total Person
        • 3 Some Points About Language and Getting to Know the Client >
          • Activities - Using Language That the Person Can Understand
          • Activities - Taking the Time and Getting As Much Information as Possible
          • Activities - Feelings
          • Activities - Motives
          • Activities - Interests
          • Activities - Content and Its Interpretation
          • Activities - Assumptions
          • Activities - Prejudices
          • Activities - Expectations
          • Activities - Generalizations
          • Activities -Final Remarks
        • 4 Creating the Right Atmosphere >
          • Activities - The Physical Environment
          • Activities - Formality
          • The Theme of the Session
          • Activities - The Presence of Other People in the Session
          • Activities - The Pressure on the Caregiver and the Client
          • Activities - Final Activities
        • 5 Persistence Patience Insistence Discipline >
          • Activities - Persistence
          • Activities - Patience
          • Activities - Insistence
          • Activities - Discipline
          • Activities - Final Comments
        • 6 Identification and Maintaining Self-Identity >
          • Activities - Identification of the Caregiver with the Client and of the Client with the Caregiver
          • Activities - Maintaining Your Own Identity
          • Activities - Final Comments
          • Education
        • 7 Tolerance and Individualization >
          • Activities - Tolerance and Taking a Non-Judgmental Approach
          • Activities - Individualization
          • Activities - Final Comments
        • 8 Responsibility, Control, and Giving Permission >
          • Activities - Getting the Client to Take Control of His or Her Own Life
          • Activities - Giving the Client Control
          • Activities - Giving the Client Permission
          • Activities - Final comments
        • 9 Giving Time and Space; Listening vs. Preaching >
          • Activities - Giving Time and Space
          • Activities - Listening vs. Preaching
          • Activities - Final Remarks
        • 10 Gaining and Maintaining Trust >
          • Activities - Honesty
          • Activities- Openness
          • Activities - Directness
          • Activities - Keeping Promises
          • Activities - Humanity
          • Activities - Final Activities
          • Activities - Final Remarks
        • 11 Ethics >
          • Activities - Do No Harm
          • Activities - Privacy
          • Activities - The Relationship Between the Caregiver and the Client Outside of the Caregiving Situation
          • Activities - Professionalism
          • Activities - Payment and Gifts
          • Activities - Conventions and Codes
          • Activities - Final Activities
          • Activities - Final Remarks
        • 12 Preparation, Flexibility, and Adaptation >
          • Activities - Preparation
          • Activities - Flexibility and Adaptation
          • Activities - Final Remarks
        • 13 Religion, Belief, and Hope >
          • Activities - The Role of Belief and Religion
          • Activities - Hope
          • Activities - Final Remarks
        • 14 Time and Closeness Revisited >
          • Activities - Time
          • Activities - Closeness
          • Activities - Final Remarks
        • 15 Final Remarks and Activities for this Section >
          • Activities - Final Activities
      • 3 Self-Care >
        • 1 Introduction to this Section >
          • Activities - Introduction
        • 2 Limits >
          • Activities - Time
          • Activities - Physical and Emotional Energy
          • Activities - Acceptance of What We Can and Cannot Do
          • Activities - Final Remarks
        • 3 Burnout >
          • Activities - Introduction and Definition of Burnout
          • Activities - The Causes of Burnout
          • Activities - Symptoms and Signs of Burnout
          • Activities - Dealing with Burnout
          • Activities - Prevention of Burnout
          • Activities - Final Remarks
        • 4 Self-Reflection and Self-Criticism >
          • Activity - Self-Reflection and Self-Criticism
        • 5 The Balance Between Professional and Private Life >
          • Activities - Th Balance Between Professional and Personal Life
        • 6 Supervision and Intervision >
          • Activities - Supervision and Intervision
        • 7 Factors Promoting and Detracting from Self-Care
        • 8 Final Remarks and Activities for this Section >
          • Activities - Factors Promoting and Detracting from Self-Care
          • Activities - Final Remarks
      • 4 Final Remarks and Activities for the Course >
        • Activities - Final Remarks for the Course
    • Miscellaneous Educational Documents
  • Library
    • Learning Materials and Course Summaries
    • Brochures and Briefing Papers
    • Conference and Scientific Papers
    • Conference Trauma and Mental Heal in Conflict and Migration >
      • Kanda
      • Young
      • Shrusti
      • Dougherty
      • Yoder-Lopez
      • Tauber
      • Sillett
      • Niconchuk
    • Osijek Seminar 7 May 2019
    • InPact Conference May 2019
    • Articles about and by CWWPP
    • Artwork By A Refugee
  • Contact Us
  • Links
  • Donate
  • Koalicija za rad sa psihotraumom i za mir Vukovar
    • O nama
    • Misija i vizija
    • Godisnja financijska i opisna izvjesca
    • Kontakt
    • Živa knjižnica
    • Aktivnosti
    • Naš rad >
      • Naša filozofija
      • Socijalna uključenost
      • Obuka u zajednici
      • Skupine s kojima radimo
      • Peer savjetovanje/Grupe za samopomoć
      • Edukacija
      • Supervizija/Intervizija
      • Senzibilizacija društva/Brošure
      • Projekt Migranti
    • Profil psihološke traume
    • PET Program >
      • Tečaj 1- Odnos pomagača i korisnika >
        • 1. Uvodni dio tečaja >
          • 1.1. Uvod
          • 1.2. O CWWPP-u i početcima PET-a
          • 1.3. Trening pragmatičnog osnaživanja (PET)
          • 1.4. Uvod u facilitiranje
          • 1.5. Završne napomene o načinu funkcioniranja tečaja
        • 2. Odnos pomagača i korisnika >
          • 2.1. Odnos kao osnova svega
          • 2.2. Osnovna načela
          • 2.3. O jeziku sporazumijevanja i o upoznavanju korisnika
          • 2.4. Stvaranje ugodaja
          • 2.5. Ustrajnost, strpljivost, upornost i disciplina
          • 2.6. Identificiranje s drugima i čuvanje vlastitog identiteta
          • 2.7. Tolerancija, ne osuđujući pristup i individualizacija
          • 2.8. Odgovornost, kontrola, davanje dozvole za izražavanje osjećaja
          • 2.9. Davanje vremena i prostora; slušanje umjesto moraliziranja
          • 2.10. Stjecanje i održavanje povjerenja
          • 2.11. Etika
          • 2.12. Priprema, fleksibilnost i prilagodba
          • 2.13. Vjera, religija i nada
          • 2.14. Ponovimo: Vremenska posvećenost i prisnost s korisnikom
          • 2.15. Završne napomene i aktivnosti
        • 3. Self-Care >
          • 3.1. Uvod
          • 3.2. Ograničenja
          • 3.3. Burnout
          • 3.4. Samopromatranje i samokritika
          • 3.5. Ravnoteža između poslovnog i privatnog života
          • 3.6. Supervizija i intervizija
          • 3.7. Čimbenici i aktivnosti koji potiču ili ometaju Self-care
          • 3.8. Završne napomene i aktivnosti za ovo poglavlje
        • 4. Završne napomene i aktivnosti za ovaj tečaj
    • Donirajte
  • Podcast

Sindrom pregorijevanja (BURNOUT)

Burnout stres
DEFINICIJA 

Burnout je stanje u kojemu osobe izložene velikom stresu u profesionalnom i / ili privatnom životu više ne mogu dobro funkcionirati.

Pregorijevanje uključuje fizičku i emocionalnu iscrpljenost, cinizam, otuđenje, osjećaje neuspješnosti i neučinkovitosti. Što može dovesti do tjelesne bolesti. Sindrom pregorijevanja javlja se, prije ili kasnije, kod gotovo svih pomagača, bilo da se radi o profesionalcima, bilo o osobama koje su prošle obuku ili pak o neobučenima. Ono se ne javlja se preko noći, već nastaje tijekom vremena. Pogođena osoba često ga nije svjesna. Dakle, sindrom pregorijevanja opasan je za pomagača i za njegove korisnike.

​Napomena:  Molimo vas da obavezno provedete aktivnosti koje vam predlažemo. Svoje odgovore ne morate nikome pokazati. Ako ih objavite, molimo vas, vodite računa o tomu da ne otkrivate nikakve informacije koje bi mogle omogućiti identifikaciju korisnika.

U ovom odjeljku opisat ćemo uzroke i prevenciju sindroma pregorijevanja te kako postupati  kad se pregorijevanje  dogodi.

Aktivnost
  • Opišite svoj slučaj pregorijevanja. Koje posljedice ste imali vi,  vaši korisnici i vaš  osobni život?
 

UZROCI PREGORIJEVANJA

Do pregorijevanja većinom dolazi zbog  pretjerane brige i napornoga rada pri čemu pomagač ne odvaja vrijeme i prostor sa sebe. Osjeća snažnu obvezu prema korisnicima, svojoj obitelji ili prijateljima, nekom poslu i/ili bilo čemu drugomu. Neprestano se troši fizički i emocionalno .

Aktivnost
  • Opišite  svoje  pregorijevanje ili pregorijevanje neke druge osobe. Što je bio uzrok?
 
SIMPTOMI I ZNAKOVI PREGORIJEVANJA

Postoji niz znakova i simptoma pregorijevanja. Navodimo najprije neke psihičke simptome:
• emocionalna iscrpljenost;
• fizička iscrpljenost;
• problemi sa spavanjem, tj. nesanica, zbog razmišljanja o okolnostima i / ili previše spavanja kao bijeg od stvarnog svijeta;
• teškoće s  koncentracijom;
• zaboravljivost , čak i kod  jednostavnih stvari;
• problemi s jedenjem, bilo da se jede previše zbog uživanja ili premalo zbog "nervoze";
• tjeskoba (anksioznost);
• depresija;
• razdražljivost i ljutnja;
• frustracija;
• osjećaji nezainteresiranosti i odbačenosti;
• nedostatak optimizma;
• cinizam spram svega;
• apatija;
• beznađe;
• osjećaj beskorisnosti u životu;
• neučinkovitost  u profesionalnom  i privatnom životu.
Također, mogu se javiti  mnogobrojni tjelesni simptomi zbog kojih , naglašavamo to, morate otići na pregled liječniku:
• bol u želucu;
• glavobolja;
• bol u prsima;
• nepravilan rad srca;
• otežano disanje;
• seksualna disfunkcija;
• često mokrenje;
• drugi simptomi u bilo kojem dijelu tijela.
Kao što ćemo vidjeti na tečaju o psihologiji i traumi, visoka razina stresa može dovesti do ozbiljne  tjelesne bolesti. To je još jedan razlog  zbog kojega treba   obratiti pozornost na pregorijevanje i spriječiti ga.
 
Aktivnost
  • Opišite  vaše simptome  ili  simptome nekog vašeg prijatelja ili kolege. Kako ste se nosili s tim?
 
POSTUPANJE U SLUČAJU SINDROMA PREGORIJEVANJA

Najprije morate postati svjesni da imate sindrom pregorijevanja. Osobe koje ga imaju sklone su ignoriranju onoga što im kolege i prijatelji govore. Stoga vas molimo da to shvatite ozbiljno.

Sljedeći korak je da nađete nekoga s kim možete razgovarati. Kao što smo već spomenuli u prethodnom poglavlju ovog priručnika, neophodno je imati superviziju  i / ili interviziju. Također smo već rekli da se kao pomagač ne ponašate odgovorno ako nemate redovitu superviziju/interviziju,  bez obzira na to imate li sindrom pregorijevanja ili ne. Ako ne postoji "stručni" supervizor, potražite kolegu s kojim možete razgovarati. U krajnjem slučaju možete kontaktirati i nas.

U slučaju blagog do umjerenog pregorijevanja, možda ćete trebati prestati raditi, a ostale obveze prenijeti na druge. U slučaju ozbiljnog pregorijevanja to ćete sigurno morati učiniti. Period oporavka različit je i ovisi o osobi i okolnostima.

Važno je da radite ono što vam se sviđa i što vam pruža zadovoljstvo, a što nije vezano uz vaše obveze i aktivnosti koje su izazvale pregorijevanje. Bilo bi dobro i da napravite plan za sprečavanje budućeg pregorijevanja.
 
Aktivnost
  • Opišite slučaj  pregorijevanja kojega ste vi ili neka druga osoba doživjeli i kako ste se vi nosili s tim, a kako druga osoba.
 

PREVENCIJA  PREGORIJEVANJA

Postoji nekoliko važnih aspekata prevencije pregorijevanja. Jedan od njih je postavljanje prioriteta u radu i u privatnom životu. Drugi aspekt je postizanje ravnoteže  profesionalnog i privatnog života. Važno je također odvojiti vrijeme za sebe, za aktivnosti u kojima uživate i koje vam pružaju zadovoljstvo.

Ponavljamo da je supervizija ključni element u sprečavanju pregorijevanja. Veliki dio toga  potrebno je planirati. To od mnogih  zahtijeva prilagodbu i promjenu razmišljanja.

Aktivnost
  • Napravite plan za sprečavanje pregorijevanja u svom životu.
 
ZAVRŠNE NAPOMENE


U pomagačkom  poslu pregorijevanje je gotovo neizbježno. Ključno je imati plan prevencije , a ako se pregorijevanje ipak dogodi, važno je suočiti se tim.  Sve drugo šteti vašim korisnicima i vama samima.


prethodno: ograničenja
sljedeće: samopromatranje i samokritika

COPYRIGHT © cwwpp 2019

  • Home
  • About Us
    • Who are we?
    • Mission and Vision
    • The Region
    • Profile of Psychological Trauma
    • History
    • Partners
    • Get Involved
    • Reports >
      • Monthly Reports
      • Annual and Semi-Annual Reports
  • Our Work
    • Philosophy
    • Social Inclusion
    • Community-based Training
    • Groups with which We Work
    • Peer Counseling and Self-Help Groups
    • Education >
      • Onsite Education
      • Online Education
      • "Blended" Education in Croatia and Other Regions
      • How You Can Request a Course or Counseling
      • Internships, The Summer Program, and Other Possibilities for Students
    • Supervision
    • Work with people
    • Sensitization
    • The Migrant Project
  • PET (Pragmatic Empowerment Training)
    • Pragmatic Empowerment Training (PET)
    • Course 1-The Caregiver-Client Relationship >
      • 1 Introduction >
        • 1 Introduction to the PET
        • 2 The CWWPP >
          • Introduction to the CWWPP - Comments
        • 3 PET
        • 4 Facilitation
        • 5 Additional Remarks on the Course >
          • Inventarization
      • 2 The Caregiver-Client Relationship >
        • 1 Introduction and the Caregiver Client Relationship as the Basis of Everything
        • 2 Some First Principles >
          • Taking an Interest In and Concentrating on the Client
          • Taking An Attitude of Humanity and Compassion
          • Listening and Responding to the Total Person
        • 3 Some Points About Language and Getting to Know the Client >
          • Activities - Using Language That the Person Can Understand
          • Activities - Taking the Time and Getting As Much Information as Possible
          • Activities - Feelings
          • Activities - Motives
          • Activities - Interests
          • Activities - Content and Its Interpretation
          • Activities - Assumptions
          • Activities - Prejudices
          • Activities - Expectations
          • Activities - Generalizations
          • Activities -Final Remarks
        • 4 Creating the Right Atmosphere >
          • Activities - The Physical Environment
          • Activities - Formality
          • The Theme of the Session
          • Activities - The Presence of Other People in the Session
          • Activities - The Pressure on the Caregiver and the Client
          • Activities - Final Activities
        • 5 Persistence Patience Insistence Discipline >
          • Activities - Persistence
          • Activities - Patience
          • Activities - Insistence
          • Activities - Discipline
          • Activities - Final Comments
        • 6 Identification and Maintaining Self-Identity >
          • Activities - Identification of the Caregiver with the Client and of the Client with the Caregiver
          • Activities - Maintaining Your Own Identity
          • Activities - Final Comments
          • Education
        • 7 Tolerance and Individualization >
          • Activities - Tolerance and Taking a Non-Judgmental Approach
          • Activities - Individualization
          • Activities - Final Comments
        • 8 Responsibility, Control, and Giving Permission >
          • Activities - Getting the Client to Take Control of His or Her Own Life
          • Activities - Giving the Client Control
          • Activities - Giving the Client Permission
          • Activities - Final comments
        • 9 Giving Time and Space; Listening vs. Preaching >
          • Activities - Giving Time and Space
          • Activities - Listening vs. Preaching
          • Activities - Final Remarks
        • 10 Gaining and Maintaining Trust >
          • Activities - Honesty
          • Activities- Openness
          • Activities - Directness
          • Activities - Keeping Promises
          • Activities - Humanity
          • Activities - Final Activities
          • Activities - Final Remarks
        • 11 Ethics >
          • Activities - Do No Harm
          • Activities - Privacy
          • Activities - The Relationship Between the Caregiver and the Client Outside of the Caregiving Situation
          • Activities - Professionalism
          • Activities - Payment and Gifts
          • Activities - Conventions and Codes
          • Activities - Final Activities
          • Activities - Final Remarks
        • 12 Preparation, Flexibility, and Adaptation >
          • Activities - Preparation
          • Activities - Flexibility and Adaptation
          • Activities - Final Remarks
        • 13 Religion, Belief, and Hope >
          • Activities - The Role of Belief and Religion
          • Activities - Hope
          • Activities - Final Remarks
        • 14 Time and Closeness Revisited >
          • Activities - Time
          • Activities - Closeness
          • Activities - Final Remarks
        • 15 Final Remarks and Activities for this Section >
          • Activities - Final Activities
      • 3 Self-Care >
        • 1 Introduction to this Section >
          • Activities - Introduction
        • 2 Limits >
          • Activities - Time
          • Activities - Physical and Emotional Energy
          • Activities - Acceptance of What We Can and Cannot Do
          • Activities - Final Remarks
        • 3 Burnout >
          • Activities - Introduction and Definition of Burnout
          • Activities - The Causes of Burnout
          • Activities - Symptoms and Signs of Burnout
          • Activities - Dealing with Burnout
          • Activities - Prevention of Burnout
          • Activities - Final Remarks
        • 4 Self-Reflection and Self-Criticism >
          • Activity - Self-Reflection and Self-Criticism
        • 5 The Balance Between Professional and Private Life >
          • Activities - Th Balance Between Professional and Personal Life
        • 6 Supervision and Intervision >
          • Activities - Supervision and Intervision
        • 7 Factors Promoting and Detracting from Self-Care
        • 8 Final Remarks and Activities for this Section >
          • Activities - Factors Promoting and Detracting from Self-Care
          • Activities - Final Remarks
      • 4 Final Remarks and Activities for the Course >
        • Activities - Final Remarks for the Course
    • Miscellaneous Educational Documents
  • Library
    • Learning Materials and Course Summaries
    • Brochures and Briefing Papers
    • Conference and Scientific Papers
    • Conference Trauma and Mental Heal in Conflict and Migration >
      • Kanda
      • Young
      • Shrusti
      • Dougherty
      • Yoder-Lopez
      • Tauber
      • Sillett
      • Niconchuk
    • Osijek Seminar 7 May 2019
    • InPact Conference May 2019
    • Articles about and by CWWPP
    • Artwork By A Refugee
  • Contact Us
  • Links
  • Donate
  • Koalicija za rad sa psihotraumom i za mir Vukovar
    • O nama
    • Misija i vizija
    • Godisnja financijska i opisna izvjesca
    • Kontakt
    • Živa knjižnica
    • Aktivnosti
    • Naš rad >
      • Naša filozofija
      • Socijalna uključenost
      • Obuka u zajednici
      • Skupine s kojima radimo
      • Peer savjetovanje/Grupe za samopomoć
      • Edukacija
      • Supervizija/Intervizija
      • Senzibilizacija društva/Brošure
      • Projekt Migranti
    • Profil psihološke traume
    • PET Program >
      • Tečaj 1- Odnos pomagača i korisnika >
        • 1. Uvodni dio tečaja >
          • 1.1. Uvod
          • 1.2. O CWWPP-u i početcima PET-a
          • 1.3. Trening pragmatičnog osnaživanja (PET)
          • 1.4. Uvod u facilitiranje
          • 1.5. Završne napomene o načinu funkcioniranja tečaja
        • 2. Odnos pomagača i korisnika >
          • 2.1. Odnos kao osnova svega
          • 2.2. Osnovna načela
          • 2.3. O jeziku sporazumijevanja i o upoznavanju korisnika
          • 2.4. Stvaranje ugodaja
          • 2.5. Ustrajnost, strpljivost, upornost i disciplina
          • 2.6. Identificiranje s drugima i čuvanje vlastitog identiteta
          • 2.7. Tolerancija, ne osuđujući pristup i individualizacija
          • 2.8. Odgovornost, kontrola, davanje dozvole za izražavanje osjećaja
          • 2.9. Davanje vremena i prostora; slušanje umjesto moraliziranja
          • 2.10. Stjecanje i održavanje povjerenja
          • 2.11. Etika
          • 2.12. Priprema, fleksibilnost i prilagodba
          • 2.13. Vjera, religija i nada
          • 2.14. Ponovimo: Vremenska posvećenost i prisnost s korisnikom
          • 2.15. Završne napomene i aktivnosti
        • 3. Self-Care >
          • 3.1. Uvod
          • 3.2. Ograničenja
          • 3.3. Burnout
          • 3.4. Samopromatranje i samokritika
          • 3.5. Ravnoteža između poslovnog i privatnog života
          • 3.6. Supervizija i intervizija
          • 3.7. Čimbenici i aktivnosti koji potiču ili ometaju Self-care
          • 3.8. Završne napomene i aktivnosti za ovo poglavlje
        • 4. Završne napomene i aktivnosti za ovaj tečaj
    • Donirajte
  • Podcast