CWWPP
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    • Pragmatic Empowerment Training (PET)
    • Course 1-The Caregiver-Client Relationship >
      • 1 Introduction >
        • 1 Introduction to the PET
        • 2 The CWWPP >
          • Introduction to the CWWPP - Comments
        • 3 PET
        • 4 Facilitation
        • 5 Additional Remarks on the Course >
          • Inventarization
      • 2 The Caregiver-Client Relationship >
        • 1 Introduction and the Caregiver Client Relationship as the Basis of Everything
        • 2 Some First Principles >
          • Taking an Interest In and Concentrating on the Client
          • Taking An Attitude of Humanity and Compassion
          • Listening and Responding to the Total Person
        • 3 Some Points About Language and Getting to Know the Client >
          • Activities - Using Language That the Person Can Understand
          • Activities - Taking the Time and Getting As Much Information as Possible
          • Activities - Feelings
          • Activities - Motives
          • Activities - Interests
          • Activities - Content and Its Interpretation
          • Activities - Assumptions
          • Activities - Prejudices
          • Activities - Expectations
          • Activities - Generalizations
          • Activities -Final Remarks
        • 4 Creating the Right Atmosphere >
          • Activities - The Physical Environment
          • Activities - Formality
          • The Theme of the Session
          • Activities - The Presence of Other People in the Session
          • Activities - The Pressure on the Caregiver and the Client
          • Activities - Final Activities
        • 5 Persistence Patience Insistence Discipline >
          • Activities - Persistence
          • Activities - Patience
          • Activities - Insistence
          • Activities - Discipline
          • Activities - Final Comments
        • 6 Identification and Maintaining Self-Identity >
          • Activities - Identification of the Caregiver with the Client and of the Client with the Caregiver
          • Activities - Maintaining Your Own Identity
          • Activities - Final Comments
          • Education
        • 7 Tolerance and Individualization >
          • Activities - Tolerance and Taking a Non-Judgmental Approach
          • Activities - Individualization
          • Activities - Final Comments
        • 8 Responsibility, Control, and Giving Permission >
          • Activities - Getting the Client to Take Control of His or Her Own Life
          • Activities - Giving the Client Control
          • Activities - Giving the Client Permission
          • Activities - Final comments
        • 9 Giving Time and Space; Listening vs. Preaching >
          • Activities - Giving Time and Space
          • Activities - Listening vs. Preaching
          • Activities - Final Remarks
        • 10 Gaining and Maintaining Trust >
          • Activities - Honesty
          • Activities- Openness
          • Activities - Directness
          • Activities - Keeping Promises
          • Activities - Humanity
          • Activities - Final Activities
          • Activities - Final Remarks
        • 11 Ethics >
          • Activities - Do No Harm
          • Activities - Privacy
          • Activities - The Relationship Between the Caregiver and the Client Outside of the Caregiving Situation
          • Activities - Professionalism
          • Activities - Payment and Gifts
          • Activities - Conventions and Codes
          • Activities - Final Activities
          • Activities - Final Remarks
        • 12 Preparation, Flexibility, and Adaptation >
          • Activities - Preparation
          • Activities - Flexibility and Adaptation
          • Activities - Final Remarks
        • 13 Religion, Belief, and Hope >
          • Activities - The Role of Belief and Religion
          • Activities - Hope
          • Activities - Final Remarks
        • 14 Time and Closeness Revisited >
          • Activities - Time
          • Activities - Closeness
          • Activities - Final Remarks
        • 15 Final Remarks and Activities for this Section >
          • Activities - Final Activities
      • 3 Self-Care >
        • 1 Introduction to this Section >
          • Activities - Introduction
        • 2 Limits >
          • Activities - Time
          • Activities - Physical and Emotional Energy
          • Activities - Acceptance of What We Can and Cannot Do
          • Activities - Final Remarks
        • 3 Burnout >
          • Activities - Introduction and Definition of Burnout
          • Activities - The Causes of Burnout
          • Activities - Symptoms and Signs of Burnout
          • Activities - Dealing with Burnout
          • Activities - Prevention of Burnout
          • Activities - Final Remarks
        • 4 Self-Reflection and Self-Criticism >
          • Activity - Self-Reflection and Self-Criticism
        • 5 The Balance Between Professional and Private Life >
          • Activities - Th Balance Between Professional and Personal Life
        • 6 Supervision and Intervision >
          • Activities - Supervision and Intervision
        • 7 Factors Promoting and Detracting from Self-Care
        • 8 Final Remarks and Activities for this Section >
          • Activities - Factors Promoting and Detracting from Self-Care
          • Activities - Final Remarks
      • 4 Final Remarks and Activities for the Course >
        • Activities - Final Remarks for the Course
    • Miscellaneous Educational Documents
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    • Conference Trauma and Mental Heal in Conflict and Migration >
      • Kanda
      • Young
      • Shrusti
      • Dougherty
      • Yoder-Lopez
      • Tauber
      • Sillett
      • Niconchuk
    • Osijek Seminar 7 May 2019
    • InPact Conference May 2019
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      • Tečaj 1- Odnos pomagača i korisnika >
        • 1. Uvodni dio tečaja >
          • 1.1. Uvod
          • 1.2. O CWWPP-u i početcima PET-a
          • 1.3. Trening pragmatičnog osnaživanja (PET)
          • 1.4. Uvod u facilitiranje
          • 1.5. Završne napomene o načinu funkcioniranja tečaja
        • 2. Odnos pomagača i korisnika >
          • 2.1. Odnos kao osnova svega
          • 2.2. Osnovna načela
          • 2.3. O jeziku sporazumijevanja i o upoznavanju korisnika
          • 2.4. Stvaranje ugodaja
          • 2.5. Ustrajnost, strpljivost, upornost i disciplina
          • 2.6. Identificiranje s drugima i čuvanje vlastitog identiteta
          • 2.7. Tolerancija, ne osuđujući pristup i individualizacija
          • 2.8. Odgovornost, kontrola, davanje dozvole za izražavanje osjećaja
          • 2.9. Davanje vremena i prostora; slušanje umjesto moraliziranja
          • 2.10. Stjecanje i održavanje povjerenja
          • 2.11. Etika
          • 2.12. Priprema, fleksibilnost i prilagodba
          • 2.13. Vjera, religija i nada
          • 2.14. Ponovimo: Vremenska posvećenost i prisnost s korisnikom
          • 2.15. Završne napomene i aktivnosti
        • 3. Self-Care >
          • 3.1. Uvod
          • 3.2. Ograničenja
          • 3.3. Burnout
          • 3.4. Samopromatranje i samokritika
          • 3.5. Ravnoteža između poslovnog i privatnog života
          • 3.6. Supervizija i intervizija
          • 3.7. Čimbenici i aktivnosti koji potiču ili ometaju Self-care
          • 3.8. Završne napomene i aktivnosti za ovo poglavlje
        • 4. Završne napomene i aktivnosti za ovaj tečaj
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  • Podcast

ETHICS

 ​Introduction
We consider the ethical behavior of the caregiver to be absolutely fundamental in general and particularly to the relationship between the caregiver and the client. In our view, there are no excuses for violating basic ethical principles. As we will see, while, under the difficult circumstances under which some of the people taking this course are living and working, some ethical principles are slightly variable, the basics remain. We are extremely strict about this in our practice. 
 
As always, we ask you to complete all of the activities given. It goes almost without saying, especially for this section, that you should not reveal any information that would lead anyone to be identified. That certainly would be unethical.
 
Your Responsibility
The principles that we describe here are universal throughout the world among medical, psychological, social work, and other caring professionals. Whether or not you are formally educated in these fields and whether or not you have a formal license to practice, the principles expressed in this section form a basis that you may not violate, whatever the laws or customs of the region in which you are living and whatever the rules or practices of the governmental, inter-governmental, or non-governmental organization you work for.
 
In our view, and we hold this view very strongly, following orders is not an excuse for not working in an ethical manner and not following these principles. This also is a part of international law. Thus, YOU are responsible for your actions, not your boss or the judge or the prime minister. We understand that this may bring you into conflict with officials at various levels. We find it unfortunate that such officials frequently do not abide by these standards.
 
Do No Harm
A basic ethical principle is to do no harm to a client. We find that no one may violate this principle. We will describe situations in the section on professionalism in which the question arises of doing nothing or doing something not wholly within your competence. Unfortunately, given the low numbers of trained and fully competent people in the field, this is not unusual. There are other situations in which there are questions as to the best course to take with a given client. We will discuss those specific situations later.
 
Here, we wish to state quite strongly that, whatever the laws of the entity in which you are working, we feel that cooperation with torture, “enhanced” interrogation, or any situation in which a client is put under physical or psychological pressure is completely and totally unethical. We feel the same about cooperation with the death penalty and about cooperation in any way with corporal punishment or any other measure that would harm a person physically or psychologically in any way. While governments state that this is “for the greater good” or for “national security”, we most strongly disagree.
 
Another point is work in prisons and with police officials and other official bodies. Sometimes, it is in the interests of the client to be examined by and/or to speak to a professional or a caregiver of another sort. Under such circumstances, any work that you do MUST be in the interest of the client and NOT primarily in the interest of the official body. Furthermore, the client must be informed clearly as to what is happening, what information will be transmitted, and to whom. To do otherwise is HIGHLY unethical in our view.
 
Another point which, unfortunately, is fairly common is that laws exist in some places and rules exist in some organizations that forbid working with certain groups of people, asylum seekers being just one example. We feel that it is not ethical for caregivers to obey such laws and rules. We see the right to care, including assistance with mental health and thus including reactions to trauma, as a fundamental human right.
 
Activities
  • Describe one or more situations in which you have been, if you have been in one, in which the principle of do no harm has been in question. Please do not put yourself or anyone else in danger if you answer this question.
  • Do you feel that the principle of do no harm does not apply in certain situations? Please describe.
 
To comment, click here.

Privacy
According to virtually every international code, and according to our strong belief, the caregiver-client relationship is completely private. The only exception to this is if the client would hurt himself or herself or another person or an animal physically in the immediate future. The threat must be a real one. In such cases, the caregiver MUST take action and must inform the client that he or she is doing so. This exception does not include a situation in which there would be damage to property that would not do injury to another person or an animal. This exception also includes a situation in which a child is being abused in any way, that is, physically or psychologically.
 
We are aware that that governmental legal officials and people within inter-governmental and non-governmental organizations may attempt to extract material from the caregiver, sometimes under the threat of serious consequences to the caregiver. We believe that the release of material to such people without the written consent of the client is completely unethical, even if the caregiver is violating laws or rules.
 
In the same context, the caregiver must inform the client fully as to with whom he or she will discuss the situation of the client. Preferably, this will be on paper. Also, it must be clear to the client how this material will be used further, and who else will obtain the information. This also includes the use of client information with bosses, students, donors, and others. We feel that anyone else obtaining the information must have the same pledges of secrecy.
 
In a similar context, the client must be informed explicitly what notes will be made by the caregiver, who will see them, and how they will be stored. Again, preferably, this information to the client should be on paper.
 
When working with a group, it should be clear that the personal material discussed within the group may not be discussed with anyone outside the group including partners, friends, etc. Some groups have the rule that such material may not be discussed between group members outside of group sessions. Those sorts of rules are dependent on the specific circumstances of the group.
 
With regard to external people sitting in on individual or group sessions, we also have strict rules. In general, we do not allow it. When we do, it is with the explicit consent of all of the clients and caregivers involved. A condition of an external person sitting in is that any member of a group, or an individual client, or the caregiver may ask the external person to leave at any moment for any reason and that this will not be questioned. Furthermore, the external person must sign a written statement saying that any personal material will not be transmitted further.
 
Activities
  • Give your experience with guaranteeing the privacy of clients, good and bad. Again, we ask you not to put yourself or a client in danger if you post this material.
  • What are your views on what we have written here?

To comment, click here.
 
The Relationship Between the Caregiver and the Client Outside of the Caregiving Situation
In general, we find any relationship between a client and a caregiver outside of the sessions between the caregiver and the client to be unethical. Such external contact and involvement compromise the caregiver’s objectivity. Furthermore, the caregiver knows a great deal about the client and can use that information, usually unconsciously, to manipulate the client. Maintenance of this distance is the responsibility of the caregiver. 
 
We realize that this is difficult in areas where there are few caregivers, in situations in which the caregiver and the client are in the same social and/or professional circles, and under a number of other circumstances. Under such circumstances, the caregiver and the client must avoid one another to the greatest possible extent. This is the responsibility of the caregiver.
 
Certainly, the mixing of roles can cause severe problems. For example, we have seen the negative effects of mixing friendship and caregiving and of situations in which the caregiver also is the employer. With very rare exceptions, these situations of mixing of roles do not work.
 
Obviously, no sexual relationship or close personal relationship may be allowed to occur between a client and a caregiver.
 
In general, we maintain a rule that a caregiver may not have any other relationship with a client for at least one year after the caregiver-client relationship has ended.
 
Activities
  • Describe a situation in which you have been involved in a mixture of roles or a situation in which you have observed that kind of mixture of roles. What happened?
  • What is your view on what we have said here? Are there circumstances in which a client and a caregiver may have a relationship outside the caregiving situation? Give your experience.

To comment, click here.
 
Professionalism
In our view, what you may and may not do is a question of the circumstances under which you are working and the location in which you are working. 
 
It is obvious that, in a place in which there are well-trained, well-supervised professionals and health care is available to all who need it, it is not ethical to work if you are not so trained and supervised, except under the supervision of someone who is.
 
Yet, under the conditions that many who will be taking this course are working, such universal, competent care is not available, particularly for vulnerable groups. We then return to the questions raised in the part of this section called do no harm earlier. Do you let the client go without care? Do you carry out work that you are somewhat unsure of? These are very difficult decisions when people are suffering. Certainly, there are some partial answers if you do decide to act. There is a great deal of information and some training available without charge on the Internet. Also, there are organizations such as the CWWPP and the Global Psychosocial Network of Psychologists for Social Responsibility that offer training and supervision without charge. We urge you to look for local organizations and individuals who can supply such training and supervision.
 
Another point is that, frequently, there are traditional methods of care. Very frequently, we find these equivalent and at very least complementary to northern/western methods and frequently much more appropriate to working in local situations.
 
Whether or not you are formally trained, we find it unethical to offer care without obtaining regular and comprehensive supervision. Unfortunately, we know all too many professionals who should know better who do not have it. We will discuss supervision in detail in the section of this course on self-care.
 
Activities
  • Describe the situation in your region with regard to well-trained and well-supervised people.
  • Are there people in your region who are competent but do not have formal training in your region? How do they work and what is your opinion of them?
  • Are there local and/or traditional methods used in your region? Please describe them, so as to educate us about them. How well do they function?
  • Do you have regular supervision? If you do, how does it work and how do you feel about it? If you don’t have it, what are your plans to get it?
  • What other comments about professionalism do you have?

To comment, click here.
 
Payment and Gifts
With regard to payment for services, we feel very strongly that health, including mental health, is a basic human right. We do not believe that anyone should be making profits because of the suffering of other people. This also applies to drugs. Yet, the other side of this is that caregivers and their organizations must eat, pay rent for facilities, pay for Internet use, etc. Yet, we do not believe that it is ethical for anyone to be refused care because of the inability to pay. Unfortunately, this occurs in quite a number of places, even in regions that are quite rich.
 
The next question is that of gifts. In virtually all codes of ethics, gifts to practitioners are considered to be unethical, however well meaning. There is a difference between such gifts to individuals and contributions to the organization as a whole. There also is a difference as to whether the gift is more or less expected or whether it is completely voluntary. This can be a very thin line. Our position is that we do not accept gifts except those clearly within the ability of the client to pay, and then as contributions to the organization.
 
Activities
  • Describe the situation with regard to payments in your region. Is there health insurance? Does it cover mental health services? If so, which and for how long?
  • What are the policies with regard to payment within your organization?
  • How do you work with clients who cannot pay?
  • What are the practices with regard to gifts within your organization?
  • What is your personal policy with regard to gifts?

To comment, click here.
 
Conventions and Codes
The principles that we have given in this section mirror the codes of ethics of a number of organizations. We give a few links here. There are many others. We strongly urge you to look at these as part of your education. 
  • World Medical Association https://www.wma.net/policies-post/wma-international-code-of-medical-ethics/
  • British Psychological Association https://www.bps.org.uk/news-and-policy/bps-code-ethics-and-conduct
  • American Psychological Association http://www.apa.org/ethics/code/
 
Activities
  • Find the conventions and codes appropriate to your region and your organization. Please send these to us so that we build up a collection of them and can send them to other people in your region.
  • How do the conventions and codes for your region, organization, and circumstances differ from most international conventions and codes? What are the similarities?

To comment, click here.
 
Final Activities
  • Have you had any difficulties with officials in the government or your organization with regard to ethics? Please describe these. Again, do not say anything that would put you in danger.
  • How do you approach ethics in your practice?
  • What other comments about ethics do you have? Have we left anything out? 

To comment, click here.
 
Final Remarks
We believe ethics to be one of the cornerstones of practice and of the relationship between the caregiver and the client. As we said at the beginning of this section, without ethics there is nothing.

To comment, click here.


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Next: 12. Preparation, Flexibility, and Adaptation
Previous: 10. Gaining and maintaining trust
go to the home page for the section on the caregiver-client relationship
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COPYRIGHT © cwwpp 2019

  • Home
  • About Us
    • Who are we?
    • Mission and Vision
    • The Region
    • Profile of Psychological Trauma
    • History
    • Partners
    • Get Involved
    • Reports >
      • Monthly Reports
      • Annual and Semi-Annual Reports
  • Our Work
    • Philosophy
    • Social Inclusion
    • Community-based Training
    • Groups with which We Work
    • Peer Counseling and Self-Help Groups
    • Education >
      • Onsite Education
      • Online Education
      • "Blended" Education in Croatia and Other Regions
      • How You Can Request a Course or Counseling
      • Internships, The Summer Program, and Other Possibilities for Students
    • Supervision
    • Work with people
    • Sensitization
    • The Migrant Project
  • PET (Pragmatic Empowerment Training)
    • Pragmatic Empowerment Training (PET)
    • Course 1-The Caregiver-Client Relationship >
      • 1 Introduction >
        • 1 Introduction to the PET
        • 2 The CWWPP >
          • Introduction to the CWWPP - Comments
        • 3 PET
        • 4 Facilitation
        • 5 Additional Remarks on the Course >
          • Inventarization
      • 2 The Caregiver-Client Relationship >
        • 1 Introduction and the Caregiver Client Relationship as the Basis of Everything
        • 2 Some First Principles >
          • Taking an Interest In and Concentrating on the Client
          • Taking An Attitude of Humanity and Compassion
          • Listening and Responding to the Total Person
        • 3 Some Points About Language and Getting to Know the Client >
          • Activities - Using Language That the Person Can Understand
          • Activities - Taking the Time and Getting As Much Information as Possible
          • Activities - Feelings
          • Activities - Motives
          • Activities - Interests
          • Activities - Content and Its Interpretation
          • Activities - Assumptions
          • Activities - Prejudices
          • Activities - Expectations
          • Activities - Generalizations
          • Activities -Final Remarks
        • 4 Creating the Right Atmosphere >
          • Activities - The Physical Environment
          • Activities - Formality
          • The Theme of the Session
          • Activities - The Presence of Other People in the Session
          • Activities - The Pressure on the Caregiver and the Client
          • Activities - Final Activities
        • 5 Persistence Patience Insistence Discipline >
          • Activities - Persistence
          • Activities - Patience
          • Activities - Insistence
          • Activities - Discipline
          • Activities - Final Comments
        • 6 Identification and Maintaining Self-Identity >
          • Activities - Identification of the Caregiver with the Client and of the Client with the Caregiver
          • Activities - Maintaining Your Own Identity
          • Activities - Final Comments
          • Education
        • 7 Tolerance and Individualization >
          • Activities - Tolerance and Taking a Non-Judgmental Approach
          • Activities - Individualization
          • Activities - Final Comments
        • 8 Responsibility, Control, and Giving Permission >
          • Activities - Getting the Client to Take Control of His or Her Own Life
          • Activities - Giving the Client Control
          • Activities - Giving the Client Permission
          • Activities - Final comments
        • 9 Giving Time and Space; Listening vs. Preaching >
          • Activities - Giving Time and Space
          • Activities - Listening vs. Preaching
          • Activities - Final Remarks
        • 10 Gaining and Maintaining Trust >
          • Activities - Honesty
          • Activities- Openness
          • Activities - Directness
          • Activities - Keeping Promises
          • Activities - Humanity
          • Activities - Final Activities
          • Activities - Final Remarks
        • 11 Ethics >
          • Activities - Do No Harm
          • Activities - Privacy
          • Activities - The Relationship Between the Caregiver and the Client Outside of the Caregiving Situation
          • Activities - Professionalism
          • Activities - Payment and Gifts
          • Activities - Conventions and Codes
          • Activities - Final Activities
          • Activities - Final Remarks
        • 12 Preparation, Flexibility, and Adaptation >
          • Activities - Preparation
          • Activities - Flexibility and Adaptation
          • Activities - Final Remarks
        • 13 Religion, Belief, and Hope >
          • Activities - The Role of Belief and Religion
          • Activities - Hope
          • Activities - Final Remarks
        • 14 Time and Closeness Revisited >
          • Activities - Time
          • Activities - Closeness
          • Activities - Final Remarks
        • 15 Final Remarks and Activities for this Section >
          • Activities - Final Activities
      • 3 Self-Care >
        • 1 Introduction to this Section >
          • Activities - Introduction
        • 2 Limits >
          • Activities - Time
          • Activities - Physical and Emotional Energy
          • Activities - Acceptance of What We Can and Cannot Do
          • Activities - Final Remarks
        • 3 Burnout >
          • Activities - Introduction and Definition of Burnout
          • Activities - The Causes of Burnout
          • Activities - Symptoms and Signs of Burnout
          • Activities - Dealing with Burnout
          • Activities - Prevention of Burnout
          • Activities - Final Remarks
        • 4 Self-Reflection and Self-Criticism >
          • Activity - Self-Reflection and Self-Criticism
        • 5 The Balance Between Professional and Private Life >
          • Activities - Th Balance Between Professional and Personal Life
        • 6 Supervision and Intervision >
          • Activities - Supervision and Intervision
        • 7 Factors Promoting and Detracting from Self-Care
        • 8 Final Remarks and Activities for this Section >
          • Activities - Factors Promoting and Detracting from Self-Care
          • Activities - Final Remarks
      • 4 Final Remarks and Activities for the Course >
        • Activities - Final Remarks for the Course
    • Miscellaneous Educational Documents
  • Library
    • Learning Materials and Course Summaries
    • Brochures and Briefing Papers
    • Conference and Scientific Papers
    • Conference Trauma and Mental Heal in Conflict and Migration >
      • Kanda
      • Young
      • Shrusti
      • Dougherty
      • Yoder-Lopez
      • Tauber
      • Sillett
      • Niconchuk
    • Osijek Seminar 7 May 2019
    • InPact Conference May 2019
    • Articles about and by CWWPP
    • Artwork By A Refugee
  • Contact Us
  • Links
  • Donate
  • Koalicija za rad sa psihotraumom i za mir Vukovar
    • O nama
    • Misija i vizija
    • Godisnja financijska i opisna izvjesca
    • Kontakt
    • Živa knjižnica
    • Aktivnosti
    • Naš rad >
      • Naša filozofija
      • Socijalna uključenost
      • Obuka u zajednici
      • Skupine s kojima radimo
      • Peer savjetovanje/Grupe za samopomoć
      • Edukacija
      • Supervizija/Intervizija
      • Senzibilizacija društva/Brošure
      • Projekt Migranti
    • Profil psihološke traume
    • PET Program >
      • Tečaj 1- Odnos pomagača i korisnika >
        • 1. Uvodni dio tečaja >
          • 1.1. Uvod
          • 1.2. O CWWPP-u i početcima PET-a
          • 1.3. Trening pragmatičnog osnaživanja (PET)
          • 1.4. Uvod u facilitiranje
          • 1.5. Završne napomene o načinu funkcioniranja tečaja
        • 2. Odnos pomagača i korisnika >
          • 2.1. Odnos kao osnova svega
          • 2.2. Osnovna načela
          • 2.3. O jeziku sporazumijevanja i o upoznavanju korisnika
          • 2.4. Stvaranje ugodaja
          • 2.5. Ustrajnost, strpljivost, upornost i disciplina
          • 2.6. Identificiranje s drugima i čuvanje vlastitog identiteta
          • 2.7. Tolerancija, ne osuđujući pristup i individualizacija
          • 2.8. Odgovornost, kontrola, davanje dozvole za izražavanje osjećaja
          • 2.9. Davanje vremena i prostora; slušanje umjesto moraliziranja
          • 2.10. Stjecanje i održavanje povjerenja
          • 2.11. Etika
          • 2.12. Priprema, fleksibilnost i prilagodba
          • 2.13. Vjera, religija i nada
          • 2.14. Ponovimo: Vremenska posvećenost i prisnost s korisnikom
          • 2.15. Završne napomene i aktivnosti
        • 3. Self-Care >
          • 3.1. Uvod
          • 3.2. Ograničenja
          • 3.3. Burnout
          • 3.4. Samopromatranje i samokritika
          • 3.5. Ravnoteža između poslovnog i privatnog života
          • 3.6. Supervizija i intervizija
          • 3.7. Čimbenici i aktivnosti koji potiču ili ometaju Self-care
          • 3.8. Završne napomene i aktivnosti za ovo poglavlje
        • 4. Završne napomene i aktivnosti za ovaj tečaj
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